Card Not Working? Follow these Steps.
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Check to see if you have received any alerts from our team. You'll receive alerts in this order: text message(s), phone calls, letter in the mail. Please note: we will never ask for sensitive information via these channels.
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Ask yourself if the transaction exceeds your daily spending limit. If so, this is likely the cause. Give us a call if you are interested in increasing your credit card limit.
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Are you traveling? Have you recorded your travel information with our team before taking your trip? Pro tip: Send us a note through online or mobile banking letting us know when and where you're travelling.
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Have you checked your online or mobile banking account to make sure the funds are in the account to spend?
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If you have completed all these steps and are still unsure why the card will not work, please give us a call during business hours at 417-887-1983 x471 (dial 1, followed by the extension) or email info@blucurrent.org.
Please Note: It is important to keep all phone and email information as up to date as possible to maintain proper account communication. You can update your info via a message in online or mobile banking or by simply giving us a call.
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